Rate Remover Software has quietly become one of the more differentiated auto repair shop management platforms on the market. Built around a single opinionated bet — that dual pricing done compliantly is the biggest single lever an independent shop has to protect its margins — the platform pairs a full shop management suite with a payments engine that automatically builds card fees into every estimate. On September 1, 2026, the company is rebranding to SIMPLIFIX Service Software, a name that reflects the platform’s growth beyond auto repair into general service-shop management while keeping the same underlying technology.
A Brief History
Rate Remover was founded in October 2023 by Scott Gibbens, a longtime payment processing veteran who spent years watching independent auto repair shops absorb rising card fees. His conclusion: most cash discount and surcharge programs on the market get compliance wrong, particularly around non-surchargeable line items like state inspections, sales tax, and pass-through fees. Rate Remover was built to fix that gap by embedding compliant dual pricing directly into the estimating and invoicing flow rather than treating it as a bolt-on payments feature.
What It Does
The platform covers the full repair order lifecycle. Estimates and repair orders can be built quickly using integrated labor time guides and parts lookup via PartsTech, which brings 225+ suppliers and 30,000+ locations into the estimate screen. Digital Vehicle Inspections (Phase One, released mid-2026) let advisors attach photos or short videos of findings directly to a repair order. Scheduling, a customer CRM, scheduled maintenance reminders, plate and VIN lookup, wiring diagrams, and QuickBooks Online sync round out the core workflow. Payments are handled in-app with dual pricing calculations, digital signature approvals, text and email payment links, and terminal integration.
The Differentiator
Where Rate Remover stands out is in how it handles non-surchargeable items. Most cash discount software applies a blanket adjustment to the entire invoice. Rate Remover’s dual pricing engine automatically excludes items that legally cannot carry a surcharge — state inspections, sales tax, and other pass-through charges — and does the math correctly on the rest. That distinction matters, because it is the exact detail that trips up compliance audits and gets shop owners in trouble.
Plans and Pricing
Rate Remover offers three tiers: Essentials at $59 per month, Pro at $119 per month, and Elite at $149 per month. All plans include the dual pricing engine, PartsTech integration, and core shop management features. Higher tiers add the CRM, scheduled maintenance, and enhanced reporting.
The Rebrand
On September 1, 2026, Rate Remover Software will officially become SIMPLIFIX Service Software. Existing customers keep the same platform, the same account, and the same integrations. The change is a name and identity update to reflect the platform’s expansion into adjacent service industries.
Verdict
For independent auto repair shops that want to eliminate card processing fees the right way, without a compliance hangover, Rate Remover is the most focused option on the market. The upcoming rebrand to SIMPLIFIX Service Software signals ambition, but the underlying platform remains the same tightly-scoped tool it has always been.